Perform a hard reset on a malfunctioning Chromebook

Issue:     

• My Chromebook won't turn on while running on battery.
• My Chromebook won't turn on while connected to a working charger.
• My Chromebook won't turn on after it has been sitting and charging for an extended period of time.
• My Chromebook crashed/turned off, and now it won't turn back on.
• My Chromebook screen is not displaying anything even though I can tell it's running.

Solution:

Perform a hard reset by doing the following:

1. Press and hold the reload (circular arrow) key
2. Press the power button
3. Release both keys
4. The Chromebook startup screen should appear. If it doesn't, please submit a Help Desk ticket.

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